Security & Trust

Managed IT support requires trust before access.

GAMBIT is designed to make support work visible, limited and accountable. This page explains how we think about client data, portal access, inventory agents and daily security controls.

Trust model

What clients should know before onboarding.

Good support does not require mystery. We document what we manage, keep service activity in the portal, and avoid collecting information that is not needed for IT support.

Portal visibility

Requests, devices, contacts, support plans and history are kept in one client portal so managers can verify what is open and what changed.

Transparent support

Inventory agent limits

The inventory agent is for hardware/software visibility and lifecycle support. It is not a remote-control tool and does not read files, browser activity, screenshots or keystrokes.

Clear data boundaries

Limited access

Administrative access is used for agreed support work. Project work, migrations and new infrastructure changes are planned and approved before they start.

No surprise changes

Daily controls

Security is handled as daily discipline, not a brochure claim.

For most organizations, risk is reduced by practical basics done consistently: identity hygiene, patch awareness, backup checks, firewall/VPN control, device ownership and documented support communication.

Access review Backup checks Device ownership Ticket audit trail

Trust checklistClient-ready

Support contacts definedPrimary and emergency owners

Devices linked to requestsDevice history stays visible

Critical issues handledPortal plus agreed contact

Security reports acceptedsecurity.txt

Next step

Need support that is visible and controlled?

Start with a managed IT review so access, included work and response expectations are clear before onboarding.

Start Managed IT Review