Do you work with individuals, or only organizations?
Organizations only. We don't take on individual/consumer support. Our agreements, response times and portal are built around business needs.
Clear answers for decision makers and existing clients: who we serve, how support requests move, what the portal shows and how onboarding works.
Organizations only. We don't take on individual/consumer support. Our agreements, response times and portal are built around business needs.
It depends on your support plan and the priority of the request. Each plan defines response and fix-time targets, shown in your portal, and every request shows the current timing status.
Help desk and remote support, asset tracking, a set number of included support hours, and access to the client portal and knowledge base. Larger project work (deployments, migrations, new infrastructure) is quoted separately before we start.
It's optional. Our lightweight inventory agent keeps your asset list (hardware, installed software) up to date automatically, but it has no remote-control capability and never touches file contents, browser activity, or keystrokes. You can also just tell us about your devices manually — the agent just saves everyone time.
Yes. Requests, devices and support plans are visible in your portal, not summarized after the fact.
Create a support request from the portal and add what happened. If you already know remote or on-site help is needed, include that detail. An engineer will confirm the right approach.
It is flagged in the system and visible in the portal. We treat late work as something to review and prevent, not hide.
Request a managed IT review. We will talk through your device count, employee count, current support flow and important systems, then recommend a plan only if the fit is clear.
Send employees, devices, locations and current support problems. We will guide the conversation to the right next step.