Small teams that need reliable daily support and device visibility.
Remote support, client portal, device inventory and monthly summary.
Business-hours response times.
We do not sell vague "unlimited support." We define what is included, how fast we respond, and which work is quoted separately.
Remote support, client portal, device inventory and monthly summary.
Business-hours response times.Core plus infrastructure reviews, backup checks, access changes and device lifecycle control.
Faster response for important issues.Plus priority handling, monitoring routines, reporting rhythm and stronger management control.
Custom response plan for critical systems and after-hours needs.Included support, response times, managed devices, reporting and urgent-contact rules are written into the agreement. Deployments, migrations and new infrastructure projects are priced before work starts.
The review helps avoid too little support that will fail, or too much coverage the company does not need.
| Decision factor | Why it matters | What we ask for |
|---|---|---|
| Employees and devices | Shows how many people and devices may need help. | Headcount, laptops, desktops, phones, shared devices. |
| Locations and remote work | Affects on-site support, network support and response planning. | Offices, branches, remote users, preferred support windows. |
| Critical systems | Sets priority and how often technical checks are needed. | Servers, cloud apps, VPN, backups, business-critical software. |
| Current support pain | Shows where the first month should focus. | Repeat issues, undocumented devices, slow response, security gaps. |
The form asks the exact details needed to recommend Core, Plus or Complete without wasting your time.